Shipping
Domestic Shipping
At Mama's Roots, we are committed to delivering high-quality, natural, and vegan products directly to your doorstep quickly and securely. Here’s all the information you need about our domestic shipping:
Order Processing
Orders are processed within 1-3 business days after purchase.
You will receive a confirmation email with your tracking number to follow your shipment.
Shipping Options
Standard Shipping: 3-7 business days.
Expedited Shipping: 1-3 business days (available at an additional cost).
Shipping Costs
We offer free shipping on orders over [insert amount, e.g., $90.
For orders under this amount, shipping costs are calculated at checkout.
Delivery Policy
We strive to ensure timely deliveries, but transit times may vary due to external factors such as weather or carrier delays.
Return Shipments
If your package is returned due to an incorrect or incomplete address, we will contact you to confirm the details and resend your order.
Any additional shipping costs will be the customer's responsibility.
Contact Us
If you have questions about your shipment, don’t hesitate to reach out at mama.rooted1@gmail.com or call us at (813) 648-7567.
International Shipping
At Mama's Roots, we are delighted to offer our natural and vegan products to customers worldwide. Here’s important information about our international shipping:
Order Processing
International orders are processed within 1-3 business days.
Once your order has shipped, you will receive an email with a tracking number to monitor your shipment.
Delivery Times
Delivery times vary by destination, typically between 7-21 business days.
Please note that customs and local logistics may affect delivery times.
Shipping Costs
International shipping costs are calculated at checkout based on the package weight, size, and destination.
Any taxes, duties, or customs fees are the responsibility of the customer.
Customs Policy
International orders may be subject to customs inspections and delays.
Return Shipments
If a package is returned due to customs restrictions, incorrect address, or customer refusal, we can offer a partial refund (minus shipping costs) or resend the order, with additional shipping costs covered by the customer.
Shipping Destinations
We currently ship to a wide range of countries. If your country is not listed at checkout, please contact us at mama.rooted1@gmail.com to check availability.
Contact Us
If you have questions about your international shipment, feel free to contact us at mama.rooted1@gmail.com or call us at (813) 648-7567.
Returns
At Mama's Roots, we want you to be completely satisfied with your purchase. If you need to make a return, here is our policy:
Return Policy
Returns are accepted within 30 days of receiving your order.
Products must be unused, in their original packaging, and in the same condition as received.
Shipping costs for returns are the customer’s responsibility.
Return Process
Contact us at [customer service email] with your order number and reason for the return.
We will provide instructions for returning the product.
Once we receive and inspect the item, we will process your refund (excluding original shipping costs).
Exceptions
We do not accept returns for opened or used products.
Sale or personalized items are not eligible for returns.
Exchanges
Exchange Policy
We currently do not offer direct exchanges. If you wish to receive a different product, we recommend returning the original item (following our return policy) and placing a new order.
Associated Costs
Customers are responsible for shipping costs for both the return and the new order.
Satisfaction Guarantee
If you received a defective or incorrect product, please contact us at mama.rooted1@within 7 days of receiving it, and we will resolve the issue at no additional cost.